Frequently Asked Questions

Here you will find answers to the e commerce web design questions asked about our services.

Do I own my e-commerce website property?

We register your domain in your name, you own the domain and the website property. We also transfer existing domains from your hosting company and give the access rights when transferred.

Do I get free eCommerce hosting?

We offer free hosting for the first year, no monthly fees for the first year.

What is your turn around time to complete my store?

We will complete the website within 5 working days after receiving the product spreadsheet, all product images, Privacy Policy, Terms & Condition, Delivery Policy, payment gateway registration ID’s or manual bank processing and other images like your logo or images for the slideshow or banners.

Is my website a self owned domain eCommerce store.

You own the website property, and the domain is registered in your name. With an site builder you are locked in to host with the company and most of the time cannot own the source code. Your website is also part of a shared server environment and may share the same main domain name.

What is the expected growth of online shopping in South Africa?

The South African market spend up to R4.6 Bn on online shopping by the end of 2014, This figure will increase by at least 20% per year.

What are the advantages of your own e commerce store?

You own the web property and may host with a different host after we have build your website. Your online store has an automation of check-out, billing, inventory management, payment gateway payments the operational costs is lower with us. We supply free hosting and domain registration and personal training how to manage your shopping cart for the first year. Some companies charge a reoccurring monthly maintenance fee.

Do I pay an monthly fee?

We don’t charge monthly fees, the only fee you pay after the free hosting for the first year (12 Months) would be R 600.00 for the 2nd years (12 Months) hosting and domain renewal. Our service include full support.

Do you upload my categories and product's?

We upload all your Categories and upload your first 30 products with descriptions and images. We show you on your computer screen by an remote interface how to manage your shopping cart, product prices, product images and how to process your orders.

How do I know I an order has been placed on my Store?

You will receive an email from your website and an email from the payment gateway to confirm an successful order.

How do the shopping cart calculate delivery/shipping costs?

The flat rate shipping calculator is part of the default setting. For more advance shipping we setup an delivery database for different geographical area via postal codes, the shipping calculator automatically list the delivery charge when the client checks out the products. More advance shipping integrates with the courier company to get live price from their database and supply a tracking number.

Do you have one courier company that you work with and that you can recommend?

You deliver the product orders to your customer, the website and payment gateway will alert you via email of an successful order, we allow for a flat rate delivery fee in the shopping cart.
Courier’s we recommend:
speedservices.co.za
aramex.co.za
fastway.co.za
pargo.co.za

PayPal account in South Africa

How do I get a PayPal account in South Africa?

Have a qualifying FNB bank account (FNB cheque, savings or transmission account)
Have a FNB Online Banking profile (currently not all online banking profiles support this)
Register a South African PayPal account on www.paypal.com
Verify your PayPal account on www.paypal.com
Login to your FNB Online Banking profile; register for this service and link your PayPal account to your FNB Online Banking profile

How to sign up with PayPal?

Create Your PayPal Account

Once you’ve chosen the right account for your needs, click on the appropriate account button.
Fill in the requested information. Choose a password that others won’t easily guess!
Read the user agreement, then click to create your account.
You’ll receive a confirmation email from PayPal. Click on the link in the email.
Sign into your account with the password you just set up. Now you’re ready to go!

Step 1: Create a PayPal Account

Creating a PayPal account is very easy. You just need an email address to get started.
First, go to Paypal’s home page and choose “Sign Up Now!”www.paypal.com
Select the country where you live and choose a language preference.
Now you need to choose a type of PayPal account. PayPal offers three account types. When choosing between them, consider what you’re going to use PayPal for.

Step 2: Set Up Your PayPal Account

You can receive money immediately once you’ve created an account. You need to give PayPal a source for funds before you can shop online or send money to anyone. You can also set up PayPal so you can use it with your mobile phone, and you can verify your account if you want to spend more money than the initial PayPal spending limit.

How do I transfer money into my PayPal account?

FNB provides a ‘Top Up’ service that allows you to transfer funds (top up) from your qualifying FNB bank account into your PayPal account. Simply login to FNB Online Banking and select the ‘PayPal Services’ menu option. Once you have registered for the service, you can transfer funds (rand) from your qualifying FNB account into your PayPal account in US dollars, which can then be used to make purchases from PayPal merchants worldwide.

When completing the FNB ‘Top Up’ service you will be required to disclose the purpose of your transaction and provide contact information to ensure that you comply with all South African Reserve Bank regulations as this is a cross border payment. A Top Up of funds from FNB to a PayPal account may only be used for the specified reason. NB: A new Top Up is required if these funds are to be spent using PayPal. Note: FNB Top Up and Withdraw with PayPal is only available to personal and business users with qualifying FNB accounts and access to FNB Online Banking. The service is not available to Online Banking EnterpriseTM users.

Is there alternative payment gateways to PayPal?

The following payment gateways accept South Africans 2Checkout is an excellent alternative tp PayPal, 2CO is an intelligent choice if you want to get rid of PayPal complications. It involves no credit card processing, no statement fee, no third party charges, no monthly fee, (unlike like PayPal account you need to pay FNB R75.00 per month) no additional card company etc.

How do I get paid with 2CO

2CO can pay directly into your account or your could apply for receive a Payoneer Prepaid Mastercard? Your funds will automatically be loaded to your Payoneer card, which can be used to withdraw money via any ATM worldwide or for online/ in-store purchases where MasterCard® is accepted. - See more at: Sign up here

Payoneer Card.

Will my shopping cart work with PayPal?

Your shopping cart will only do USD or other main currencies, because PayPal do not support ZAR your main currency needs to be in USD or other main currencies that PayPal support.

What types of PayPal accounts can I get?

Personal, Premier and Business – choose which one is best for your needs. Fees is not deducted in the personal account whereas fees is deducted in the premier/business account . Apart from the fees , the personal and premier accounts also have a difference in the available merchant tools . Premier accounts can setup subscription links whereas personal account cannot.

PayPal do not support the ZAR

Bear in mind that PayPal does not currently support the South African rand so any money you do decide to send through PayPal must be done using an alternative currency such as US dollars or euros.

FNB charges 1.5% of the ZAR amount per Top Up and Withdraw transaction.
FNB will quote a ZAR / USD exchange rate for each Top Up or Withdraw transaction.
Certain PayPal transactions attract fees. Visit www.paypal.com/za for more information.