Waiting time for online deliveries to arrive in South Africa

Online tracking tool, Narratiive, has released its South African eCommerce report for 2018. The data is based on a survey of 7,909 South Africans between July and August 2018, with respondents asked questions focusing on their online purchasing frequency, their most commonly purchased products, and what stops them from shopping online.

The data showed that online shopping continues on an upward trend in the country, with 44% of offline shopper survey respondents saying that they anticipate making an online purchase in the next 12 months. In addition, 73% of online shoppers say that they’ve either maintained or increased their online shopping habit in the last 12 months.

What people are buying

The report found that books (10%), travel tickets (10%) and tickets for shows and sporting events (9%) were some of the most frequently bought items in the last 12 months.

Other popular purchases include:

• Clothes and accessories – 7%
  Hotel reservations – 7%
  DVDs, videos, and music (including CD, K7, MP3’s) – 6%
  Health and beauty products – 5%
  Software – 5%

When asked how much they spent on their last purchase, 22% said that they spent between R200 – R499, while 19% said that they spent between R500 – R999 and R1000 – R2999 respectively.

Deliveries

When asked how long it took for their last purchase to be delivered:

• 27% said between 3-5 working days
  27% said that their delivery was instant
  21% said between 1-2 working days
  15% waited for longer than 10 days
  10% said between 5-10 working days

While some consumers indicated that they were unsatisfied with these delivery times, the majority said that they were ‘very satisfied’ (61%) or ‘fairly satisfied’ (24%).

Part of this satisfaction is likely to stem from the fact that 58% of these customers were charged no fee for this delivery, while just 14% were charged a fee of R50 or more

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Source: https://businesstech.co.za